Terms & Conditions – Privacy Policy
TERMS OF USE
Pétale de Rose
shop@petalederoses.com
We do not reveal our customers privacy information by any chance.
Your use of this website is governed by these Terms and Conditions. Please take a few minutes to review these Terms and Conditions. By placing an order with Pétale de Rose, either through our website, over the phone, or by any other, you are agreeing to our Pétale de Rose Terms and Conditions.
You must be at least 18 years or older, have a valid credit card, with authorization to use it to submit an order for services or products through our website. If you do not agree with any of these Terms and Conditions, please do not use the Pétale deRose website.
Use of Pétale de Rose Website
Our website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Pétale de Rose’s goods, on their own behalf.
We will not share transactional preferences of an individual customer (whether such customer is a person or an entity) with any third party not affiliated with Pétale de Rose.
This policy is intended to protect the privacy and freedom of our customers.
Confirmation of our Orders
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information.
We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
Other than as set out in these Terms and Conditions, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.
Payment Information
You must pay in full by debit, credit card or PayPal Secure Checkout in advance when you submit an order through our Pétale de Rose website.
Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched.
If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by Pétale de Rose.
Your Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
Pricing Information in our Website
Pricing errors may occur on the Pétale de Rose website. Pétale de Rose reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us.
Pétale de Rose may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Delivery
Pétale de Rose is not responsible for lost, stolen or damaged goods once an order leaves our possession.
If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries.
Once your order is in the hands of the carrier we have no control over the delivery process. We reserve the right to make deliveries in installments which shall not relieve you from your obligation to accept and pay for remaining deliveries.
Cancellation/Changes/Refunds
Orders cannot be cancelled once Pétale de Rose has begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order.
However, should you wish to change or cancel your order, you are welcome to call us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs.
Any changes to or cancellation of an order can only be made with Pétale de Rose’s prior written approval and additional charges may apply.
Any agreement by Pétale de Rose to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by Pétale de Rose to that point, and you agree that such amounts may be deducted from any payments previously made to Pétale de Rose.
During routine website maintenance, any pricing issues may not be honored and orders may be cancelled and refunded when improper rates are applied.
We encourage you to carefully check your order before submitting it.
Refunds
Unfortunately, we do not offer refund. As all of our products are live florals, all sales are final and no refunds or store credit will be issued.
Quotes/Events/Custom Orders:
The prices displayed on this Website are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into U.S. territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Website at the time of your order.
We would love to work with you for special events, please call for further information and details.
Price quotes for custom order or events are good for thirty days.
PRIVACY POLICY
Pétale de Rose does not sell or share any personal information gathered from our Website. In order to process orders we need to obtain certain information such as your name, shipping and billing information, phone number, email and credit card information.
our website does not store your credit card information and all the transactions on our website are secured.
Copyright
You agree that you own or license the copyright (or are authorized by the copyright owner to send to us and use) any content or images you submit to us for custom orders, and you warrant that none of the content or images contain anything which would infringe on any copyright, trademark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms, we reserve the right to refuse to use it, without any obligation or liability to you. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone sending any material in breach of these terms.
Images sent to us remain under the existing copyright. By sending us an image you are granting us a license to modify, print, or otherwise use the image in accordance with the details of your order.
By placing an order and accepting these terms you are accepting any and all liability for any consequences of Pétale de Rose using the images you supply.
Photography
We may photograph products that we provide to you. We may display these photographs on our website or other advertising media, such as Instagram, Facebook or Twitter, for marketing and promotional purposes, unless specifically requested in writing by you not to do so.
Warranty
We do not provide warranty of any kind, oral or written, express or implied.
Disclaimer
You acknowledge, by your use of this website, that your use of this website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our website, and we are not liable for any damages of any kind related to your use of this website.
Indemnification
You agree to indemnify, defend and hold Pétale de Rose harmless from and against any and all claims, damages, cost and expenses, including attorneys’ fees, arising from or related to your use of the website, including, without limitation, your use of this website in violation of these Terms of Use.